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Social media giving local businesses a voice: customer service in online reviews

July 10, 2009 by Digital Photos · Leave a Comment 

I’ve been seeing more and more local businesses advertising in their windows lately to “Follow us on Twitter” or “Check us out on Yelp” and every time I do, it makes me smile. It’s hard to be a local business owner. In a large market like Chicago, it takes something really unique to stand out amongst all the other businesses. Whether you have a dog walking business, sports apparel store, or a Mexican restaurant, there’s always somebody else who can undercut your costs, offer a wider variety of p

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